Refund policy

Return & Refund Policy | VEILHINGE

 

Thank you for shopping at VEILHINGE. This policy outlines our 30-day return and refund process for all orders.

 

📋 Return Eligibility

We accept returns for items that meet the following criteria:

• Items must be returned within 30 days of the delivery date.

• Items must be in their original, unworn, undamaged condition, with all original tags and packaging intact.

• Custom, personalized, or engraved items are final sale and cannot be returned, unless there is a manufacturing defect.

• Sale and clearance items are final sale where permitted by applicable law. Gift cards are non-returnable.

• Nothing in this policy limits any rights you may have under applicable consumer law.

 

🔄 How to Initiate a Return

To start a return, please contact our customer service team at services@veilhinge.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Clear photos and a short video of the item only when there is a defect or damage

Please contact us before sending your return so we can confirm eligibility and provide the correct return instructions and return address.

Our team will respond within 1–2 business days with return instructions and the appropriate return address.

 

🚚 Return Shipping & Costs

• Customers are responsible for covering return shipping costs for standard returns.

• If the item is defective, damaged, or incorrect, VEILHINGE will cover all return shipping costs.

• We recommend using a trackable shipping service, as we cannot be held responsible for lost return packages.

• Please contact us before shipping your return so we can provide the correct return address.

 

✅ Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that your bank may take additional time to process the refund to your account.

 

⚠️ Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, contact us immediately at services@veilhinge.com with clear photos and a short video of the item and its original packaging. We will cover all return shipping costs and offer a full refund at no cost to you.

 

⏰ Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at services@veilhinge.com.

 

❓ Contact Us

If you have any questions about our return policy, please reach out to us at services@veilhinge.com. We’re here to help.

 

Last updated: August 27, 2026