Shipping Policy
Every order is handled with care. Here is everything you need to know before your piece begins its journey to you.
Free Standard Shipping
on all orders over $75 USD — worldwide Orders under $75 USD ship for a flat rate of $9.99 USDDELIVERY TIMES
All orders go through verification, quality check, and packaging before dispatch. Processing time does not include weekends or public holidays.
Standard shipping after dispatch. Calculated from the date your order ships, not the order date.
We ship worldwide. Estimated delivery times vary by destination and are calculated from the date your order is shipped. Delays may occur due to customs clearance or carrier conditions beyond our control.
A shipping confirmation email with your tracking number will be sent once your order dispatches. Allow 24–48 hours for tracking to activate.
International orders may be subject to customs fees or import taxes. These charges are the buyer’s responsibility and are not included in our pricing.
IMPORTANT NOTES
- Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather, or carrier issues beyond our control.
- Please double-check your shipping address before placing your order. Orders shipped to an address provided at checkout cannot be redirected.
- Once a package is marked as delivered by the carrier, it is considered successfully fulfilled. If you believe your package has been lost or stolen after delivery, please contact your local carrier or postal service directly — they are best positioned to investigate and assist. If you need further assistance, you’re also welcome to reach out to us at services@veilhinge.com and we’ll do our best to help.
- If your package is held by customs, delivery timelines may be extended. Veilhinge has no control over customs processing times or decisions.
CONTACT US
Questions about your order or shipment? Reach us at services@veilhinge.com
We respond within 24–48 business hours.
Your order is on its way.
Worth the wait.